Quality Management: Professional
Understanding the occurrences and incidents process
In this course, you will learn about the occurrences and incidents process, to help you understand how the process begins with an occurrence being raised and ends with a closed incident.
5 - 10 mins Learning Objectives:
ü Explain what occurrences and incidents are
ü Identify reasons why your organisation might use the Occurrences and Incidents modules
ü List the steps of the occurrences and incidents process